Claims
Risk concerns deepen as Iran War intensifies
Following the renewed outbreak of conflict in the Middle East, reaction across the insurance industry has highlighted disruption across marine, aviation and specialty markets.
FOS calls for more vigilance among young drivers
The Financial Ombudsman Service has called on young drivers to take more care when taking out policies following a surge in complaints.
Nine in 10 bosses expect AI to take over claims admin
Nine in 10 senior insurance professionals expect end-to-end claims administration to be managed by artificial intelligence within 24 months, according to data from embedded insurance provider EIP.
Blog: Rising complexity tests UK insurance claims model
Mounting pressures from skills gaps, inflation and AI are forcing insurers to rethink claims strategies across UK, says Gallagher Bassett’s Charlotte Harrison-May
UK claims service hits record high as effort drives NPS
UK claims service reached a record high at the end of 2025, the latest data from Gracechurch reveals, with improving consistency and visible insurer effort emerging as the strongest drivers of broker satisfaction.
Inclusive practices boost engagement for female managers
Nikki Richmond-Jones, claims and assistance director at Charles Taylor Assistance, explains how empowering women at work drives retention, performance, and career progression.
Which? warns insurers are failing storm-hit homeowners
Insurers have been accused by Which? of shirking their responsibilities for paying out policyholder's claims when their houses suffer damage due to storms and other extreme weather events.
Crypto adds a dangerous new twist to insurance fraud
Crypto’s speed and anonymity are making it easier for criminals to disguise fraudulent insurance activity. Fiona Nicolson examines what insurers are doing to rethink detection and governance.
Why loss adjusting’s gender gap is a design problem
Despite progress, Kim Alcock, head of UK casualty at McLarens, observes women in loss adjusting continue to be held back by career structures built around linear paths, time-served progression and qualification-led advancement, making gender inequality a…
Marine insurance to navigate choppy waters
How geopolitical tension, supply-chain bottlenecks, climate-driven weather extremes and surging regulatory oversight are making marine insurance challenging is the focus of the latest Insurance Post Podcast.
Pet insurers with the most satisfied customers revealed
Fairer Finance’s latest survey shows the impact of an animal’s age on policyholders satisfaction with their pet insurer, plus which provider has the happiest customers is revealed.
Why gender equality in insurance demands action
As International Women’s Day 2026 approaches, Kellie Leigh, HR and communications director of the Insurance Claims Accommodation Bureau, reflects on how intentional culture, inclusive leadership and practical action are vital to turn rights into real…
British Insurance Awards 2026 deadline extended
For those of you rushing to put the finishing touches to your 2026 British Insurance Awards entry.
Average storm claim value more than doubles since 2017
Recent data has indicated the rising cost of covering storm damage, with the average cost in 2025 reaching £1,242.
Sign up for Claims Club to hear from London Fire Brigade and others
Fire risk in residential and mixed-use buildings is evolving in ways that are not always fully captured by data, models or regulation.
Big Interview: Andrew Burke, HSB UK & Ireland
After stepping back from executive life to spend more time with his three daughters, Andrew Burke has returned as CEO of HSB UK & Ireland with plans to grow the specialist insurer and strategic partnerships.
Dunny or delight? Rating Australian forays into UK insurance
Content Director’s View: With Australian firm AUB Group doubling down on its UK growth plans with a deal for Prestige Insurance Holdings, Jonathan Swift reviews other notable Antipodean overseas insurance expansion plans to assess its chances of success.
Minster Law reports improved profitability
Minster Law has reported improved profitability for the year ending June 2025, while also targeting a milestone level of turnover by 2030.
Geopolitical instability and trade policy risk rocking marine insurance
Escalating geopolitical tensions, from conflict-driven shipping attacks and vessel detentions to sanctions, tariffs and the growth of shadow fleets, are reshaping global trade routes. Against this backdrop, Tim Evershed observes significantly heightened…
Property claims cost insurers a record £6.1bn in 2025
Insurers paid out a record £6.1bn in property claims in 2025, according to the Association of British Insurers’ latest data.
60 Seconds With... M2 Recovery’s Matt Green
Matt Green, non-executive director at crypto recovery firm M2 Recovery, talks lost digital money, landmark cases, and sending his first paycheck to a Kenyan school.