Claims
Infographic: The UK’s rebuild cost gap is changing
In 2026, just 8% of UK properties are insured for the right amount. Based on data from 46,917 rebuild cost assessments completed, this infographic sheds light on the accuracy of building sums insured for residential and commercial properties, plus the top ten most underinsured property types.
Big Interview: Chris Knight, Financial Conduct Authority
The Financial Conduct Authority’s new director of insurance, Chris Knight, speaks exclusively to Insurance Post about premium finance, why enforcement action against firms that fail to comply with the Consumer Duty is looming plus whether the watchdog…
UK claims service hits new record high
Six out of eight general insurance business lines showed improvement when it comes to claims service in the second quarter, with only energy and marine declining, the latest data from Gracechurch revealed.
Staff will reject ‘Ask Jeeves’ AI tools if options are limited
Ed Jackson, chief commercial officer at MGA HomeProtect has urged firms not to give staff “the Ask Jeeves equivalent of artificial intelligence” and establish some key principles in how to use the technology from the outset.
How 9/11 still shapes insurance
Editor’s View: On the 25th anniversary of 9/11, Emma Ann Hughes reflects on how the attacks changed terrorism risk, catastrophe modelling and insurance capacity forever and reminds the sector of how it must always help people recover from loss.
Heatwaves remind us that climate change resilience is crucial
View from the Top: Sarah Brown, risk engineering and resilience director at Axa Insurance UK, explains why the risk posed from regular heatwaves must be better understood in order to mitigate risk.
Throwback Thursday: Biba’s talent help
Insurance Post’s Throwback Thursday steps back in time to September 1981 to remind you what was going on this week in insurance history when the British Insurance Brokers’ Association responded to demand from members for help with “personnel matters.”
ABI urges insurers to strengthen support for abuse victims
The Association of British Insurers has produced two guides to help customers and colleagues experiencing economic abuse, setting out steps to support those affected.
Diversity and Inclusion In Insurance Awards 2026 shortlist revealed
Insurance Post can reveal the businesses and individuals who have been shortlisted for the 2026 Diversity and Inclusion In Insurance Awards.
Autoglass warns insurers over risks of excluding windscreen cover
An increase in stripped-back motor insurance products entering the market over the last six months has prompted a warning that customers may not fully understand the financial consequences of choosing policies without glass cover.
Foil appoints Huxley as CEO after Besemer steps down
The Forum of Insurance Lawyers has appointed Mark Huxley as CEO to succeed Laurence Besemer as he steps down after 17 years, effective 1 October 2026.
Middle East disruption drives uptick in travel insurance complaints
A 30% year-on-year rise in travel insurance complaints has been partly linked to disruption from the Middle East conflict. However, Millie Ridley, senior researcher at Fairer Finance, reveals customer satisfaction in the product continues to improve.
Diary of an Insurer: Collegiate’s Amy Barnes
Amy Barnes, deputy director of the Collegiate claims department, kicks off the week singing along to catchy K-pop tunes with her four-year-old daughter, works on developing a designated handler system, alleviates an insured’s concerns, plus produces some…
Bordereaux reconciliation explained: Standardising risk, premium and claims data
Insurance operations depend on a web of data exchanges between brokers, carriers, third-party administrators, reinsurers, and banks. This content explains how bordereaux sits at the centre of this web by tracking risks, premiums, and claims as they move…
Time:To – Sedgwick’s Dryden on how AI is improving claims
Nicola Dryden, chief client officer at Sedgwick, outlines how the business is using artificial intelligence to free-up people to help claimants.
Does your AI accelerate solutions or amplify the status quo?
For most insurers, the question has moved past whether to adopt AI. However, what’s still unresolved is whether the operating model underneath that AI can keep pace with change. This blog highlights why the quality of an insurer’s operating model…
Sedgwick’s Dryden on how AI can help vulnerable customers
Nicola Dryden, chief client officer of Sedgwick, shares how the most value from artificial intelligence comes when the technology is combined with the human touch, especially when it comes to complex claims.
Why claims has outgrown its job description
View from the Top: Billy Hinken, claims director at Pen Underwriting, argues that today's claims professional must be part technician, communicator, project manager and analyst.
How AI is making insurance fraud harder to detect
Artificial intelligence is transforming organised insurance fraud, making it faster, cheaper and more sophisticated to commit, which DWF Law's Lauren France & Craig Budworth notes leaves insurers under growing pressure to strengthen detection and…
How AI can make FNOL faster and more customer-centric
Irene Davies-Foo, associate director and business expert lead at Woodgate & Clark, outlines how artificial intelligence can transform first notice of loss by accelerating triage, improving data capture and ensuring customers reach human support faster…
FOS believes it is still 'too soon' to judge Consumer Duty impact
It is too early to determine whether the Consumer Duty has reduced complaints about home and travel insurance, the Financial Ombudsman Service has told peers.